Terms and Conditions

1. What we offer

We run training in public speaking, presentation skills, communication, and sales and persuasion. We also run corporate and customised workshops.

2. Registration and payment

• Pay your course fee in full before the course starts.
• Your seat is confirmed once we receive full payment.
• Promotional and early-bird rates apply only if you register and pay within the promotional period.

3. Attendance and certificates

Non-WSQ courses. Attend at least 75% of the course to receive a Certificate of Completion. We issue it within three weeks of the last class.

WSQ courses. Attend at least 75% of the course and be assessed competent in every assessment component. If you don't meet these requirements or the funding conditions, you won't receive the course fee funding and will pay the full course fee. When you pass, you receive a WSQ e-Cert (Statement of Attainment), which you can view in your Singpass app.

Missed sessions. In group classes, you can make up to two missed sessions in another class, subject to availability. Make-up places aren't guaranteed, and we don't refund missed sessions.

Free review classes. Once you've completed and paid for a course, you can return for review classes of that course at no cost, for as long as we run it. Book your seat ahead, as seats depend on availability. The benefit is personal to you. It can't be transferred and has no cash value.

4. Transfers, withdrawals and no-shows

• Transfers: ask in writing at least 14 days before the course starts. There is a S$50 admin fee per transfer, and a transfer depends on seats in the other intake.
• Withdrawals: ask in writing at least 14 days before the course starts. There is a S$100 admin fee per withdrawal. We then refund the nett course fee you paid. SkillsFuture Credit can't be refunded once you've attended any part of the course.
• Admin fees can't be paid with SkillsFuture Credit.
• Late requests: if you ask fewer than 14 days before the course starts, we can't transfer or withdraw you.
• Waivers: we may waive admin fees on medical or compassionate grounds, or for NS reservist call-ups. Email us the supporting documents. If the course has already started, ask before its last day. We decide refunds case by case.
• No-shows: if you don't turn up and didn't ask for a transfer or withdrawal, the full fee applies and isn't refundable.

5. If we postpone or cancel

If too few people enrol, we may postpone the course with notice. You can move to the next intake or get a full refund. We may also cancel or reschedule a course because of trainer availability or events outside our control. If we cancel, we refund the nett course fee you paid.

6. Course materials

Our materials, exercises and recordings belong to Speak Sell Succeed. You can use them for your own learning only. You can't copy, share or use them commercially without our written consent.

7. Photos and videos

We take photos and videos in class for training records and marketing. To opt out, tell us in writing before the course starts.

8. Liability

As far as the law allows, we are not liable for indirect or consequential loss, personal injury not caused by our negligence, or loss of or damage to your belongings.

1. Scope

We deliver your programme as set out in your proposal: topic, format, duration, sessions and headcount. To change any of these, tell us in writing. We'll send a revised quote if needed.

2. Booking

• Your booking is confirmed once we receive your written confirmation.
• We can hold dates for up to 14 business days, or until an agreed expiry date, whichever comes first.
• Send us final numbers, participant details and any special needs at least 5 business days before the programme.

3. Fees and payment

• All fees are in SGD and nett. We are not GST registered.
• A 50% non-refundable deposit secures your booking. The balance is due 14 days before the programme.
• Late payments may incur interest of 1.5% a month. We may hold back materials, certificates or future bookings until fees are paid.
• Venue, catering, printing and travel aren't included unless your proposal says so.
• If your programme is funded under WSQ or SkillsFuture, you are responsible for the full fee and for meeting the funding rules. We aren't responsible if a claim is rejected because those rules weren't met.

4. Cancelling or rescheduling

• More than 14 business days' notice: you lose your deposit only.
• 7 to 13 business days' notice: 50% of the total fee applies.
• Less than 7 business days' notice, or a no-show: the full fee applies.
• We'll reschedule once for free, to a date within three months, subject to trainer availability. Further changes may incur an admin fee.
• Cutting participant numbers within 5 business days of the programme doesn't reduce the fee.

5. If we need to cancel

We'll tell you as soon as we can and offer a free reschedule or a full refund for that session. Neither of us is liable for delays caused by events outside our control.

6. Materials and confidentiality

Our materials stay our intellectual property and are for your team's internal use only. Any case studies or branding you give us stay yours, and we use them only for your programme. We each keep the other's non-public information confidential.

7. Participant data

We handle participant data under Singapore's Personal Data Protection Act (PDPA). You confirm you have your participants' consent to share their details with us for registration, attendance, certification and funding claims.

8. What we need from you

A suitable venue and AV setup, unless we've agreed to arrange it. Participants who arrive on time. A safe environment for our trainer.

9. Conduct

We may remove any participant who is disruptive, abusive or unsafe. We don't refund fees for that participant.

10. Liability

Our total liability for a programme is capped at the fees you paid for it. We aren't liable for indirect losses. Nothing here limits liability that the law doesn't allow us to limit.

11. Photos and testimonials

We may record sessions for internal review. We use photos or testimonials in marketing only with your written consent. You can withdraw that consent at any time.

1. Sessions

Each session is one hour, one to one with Iwan Yang. You can meet at our Tanjong Pagar centre or online by video call. Fees are per learner and include the coaching, materials and light refreshments.

2. Booking and payment

• Pay in full before your first session.
• Your session time is confirmed once we receive payment.
• A two- or four-session plan is for one learner only. It can't be shared or transferred.

3. Rescheduling and cancelling

• 24 hours' notice: to reschedule or cancel a session, tell us at least 24 hours before it starts.
• Less notice or a no-show: the session counts as used.
• If we need to reschedule: if Iwan can't make a session, we'll offer you a new time at no cost.

4. Other terms that apply

Clause 6 (course materials) and clause 8 (liability) in Part A also apply to coaching.

Events outside our control

We aren't liable for failures caused by events beyond our reasonable control, such as natural disasters, government restrictions or public health emergencies. We may offer online delivery instead.

Changes to these terms

We may update these terms. The version on our website when you book is the one that applies.

Governing law

These terms follow the laws of Singapore. Disputes go first to good-faith discussion, then to the Singapore courts.

Contact us

Speak Sell Succeed, 250 Tanjong Pagar Road #04-01, St. Andrew's Centre, Singapore 088541. Call or WhatsApp +65 6602 8252, or email hello@speaksellsucceed.com.